Return and Refund Policy
Return and Refund Policy
At Tundin, customer satisfaction is important to us. We want you to shop with confidence, and we aim to make our return and refund process simple, fair, and transparent.
Please read this policy carefully before making a purchase.
1. Return Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
- Return request must be made within 2 days of receiving the product
- Item must be unused, unwashed, and in original condition
- Product must be returned with original packaging, tags, and accessories (if applicable)
- Proof of purchase (order number or invoice) must be provided
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
Customers must initiate a return request within 2 days from the date of delivery.
Requests made after this period may not be accepted unless the product is damaged, defective, or incorrect.
To request a return, please contact us at:
Email: hemanthtee09@gmail.com
Please include:
- Order number
- Product details
- Reason for return
- Photos (if item is damaged, defective, or incorrect)
3. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed within 2 days
- The amount will be credited back to your original payment method
Please note that bank/payment provider processing times may vary and may take additional time beyond our refund process.
Shipping charges are generally non-refundable unless the return is due to our error.
4. Exchange Options
We offer exchanges for:
- Wrong item received
- Damaged products
- Defective items
- Size issues (if applicable)
Exchange requests must be made within 2 days of delivery.
Exchanges are subject to product availability. If the replacement item is unavailable, a refund or store credit may be offered.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery.
Please provide:
- Order number
- Clear photos of the product and packaging
- Description of the issue
After verification, we will arrange for:
- Replacement
- Exchange
- Full refund (if applicable)
There will be no additional charges for approved damaged or incorrect product claims.
6. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Customized or personalized products
- Final sale or clearance items
- Gift cards
- Used, washed, or damaged products caused by customer misuse
- Products returned without original packaging or proof of purchase
Please check product details carefully before placing your order.
7. Return Shipping Costs
If the return is due to:
Our Error
(wrong item, damaged product, defective product)
→ We will bear the return shipping cost.
Customer Preference
(change of mind, incorrect size selection, personal preference)
→ The customer may be responsible for return shipping charges.
Original shipping fees are non-refundable unless the return is caused by our mistake.
8. Cancellation Policy
Orders can only be canceled before they are processed or shipped.
Once an order has been dispatched, cancellation may not be possible and the standard return policy will apply.
9. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again
- Contact your payment provider or bank
- Reach out to us at hemanthtee09@gmail.com
Some refunds may take additional time depending on your payment provider.
10. Contact Information
For returns, refunds, or exchange-related questions, please contact:
Tundin.in
Email: hemanthtee09@gmail.com
Effective Date: 2 may 2026